Policies & FAQ

Shipping:

  • You will receive an email with a tracking number when your package is shipped. Save that email so you can track your package.

  • If a wrong address is entered and your box is returned to us, we will gladly reship it to you. Because we have no control of the package once it leaves our care, we cannot be responsible for a lost or stolen package.

  • Shipping charges are not refundable.

 

What is your returns & exchange policy?

  • Due to the personal use and nature of our bath and body care products, we cannot accept returns or exchanges.

  • The ingredients are posted with each product listing, so if you have allergies, sensitivities or a question, email us before you make the purchase.

  • Open and inspect your box immediately when it arrives. Any damage must be reported as soon as possible. If an item arrives damaged: save the original packaging, snap a photo of the issue and email it to windrivercreationsllc@gmail.com

  • Damaged, defective, or incorrect products due to packaging errors on the part of Wind River Creations LLC will be replaced at no cost to you. Damage caused by the carrier will need to be claimed with that carrier.

 

Why does my soap look different than the last time I ordered it?

  • Because it's handmade, hand-poured, and hand-cut which means that colors, patterns, and shape can and do vary from batch to batch. Rest assured we will never alter the forumula or scent blend in any way without stating this on the item description.

 

Climate Alert:

  • Soaps are cold processed and not affected by temperature.

  • Skin care products should be kept at room temperature to avoid melting/freezing

  • Please take your climate conditions into consideration before ordering because we cannot be responsible for loss or damage due to conditions outside of our control such as outdoor temperature, delivery conditions, or delivery locations.

 

Shelf Life:

  • Cold processed soap is best used within 6 months of purchase.

  • Use lotion, oil, or deodorant within six months of purchase.

  • Store your products in a cool, dry place and avoid exposure to direct sunlight.

 

Legal Disclaimer:

  • Products and statements have not been evaluated by the FDA.

  • Our products are not intended to diagnose, treat, cure, or prevent any disease.

  • All of our products are for external use only.

  • Don't use a product if you have any known allergy or sensitivity to any of the ingredients listed.   

  • Discontinue use if you experience any skin irritation.

Privacy Statement:​

  • When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used to track and inform you of the status of your order. 

  • If you request communication from us about future products and updates we will communicate with you through your requested method (i.e. email, facebook, instagram etc.) we will not use any of your personal information provided to send spam emails or any information not requested by you the customer.

  • Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

  • All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

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